Alluvi Health – Shipping Policy (UK & International)

This Shipping Policy outlines how orders placed on alluvihealth.com are processed, dispatched, and delivered.

1. Dispatch Times

Orders placed and fully paid for before 3:00pm (UK time) on working days are typically dispatched the same day.

Orders placed after 3:00pm, or on weekends and public holidays, will be dispatched on the next working day
Dispatch times are estimates and may vary during peak periods or due to operational factors

We use reputable tracked and signed-for courier services, including:

Carrier selection is based on destination, parcel size, and service availability.

Once your order has been dispatched, you will receive tracking details via email or SMS.

Estimated delivery within 3–10 working days, depending on destination and customs clearance

Please note: delivery timeframes are not guaranteed and may be affected by external factors beyond our control.

Shipping costs are calculated at checkout based on location and parcel weight
Any applicable shipping promotions (including free delivery offers) will be clearly displayed at checkout

All shipments are fully trackable.

A tracking number will be provided once your order leaves our fulfilment facility
It is your responsibility to monitor shipment progress using the tracking details provided

If delivery is unsuccessful:

The courier may attempt redelivery or leave a calling card
You are responsible for arranging redelivery or collection directly with the courier

Failure to respond to delivery attempts may result in the parcel being returned to us. Additional shipping fees may apply for re-dispatch.

For international shipments:

Delays caused by customs clearance are outside our control.

If your order is delayed, lost, or arrives damaged, you must notify us within 72 hours of the expected delivery date.

Please include:

We will work with the courier to investigate and resolve the issue where possible.

You are responsible for ensuring that all delivery information is:

We cannot be held liable for delivery failures resulting from incorrect or incomplete address details provided at checkout.

Ownership and risk in the goods pass to you upon successful delivery to the address provided.

We are not liable for delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

For any shipping-related enquiries:

Alluvi Health
London, England, United Kingdom
Email: info@alluvihealth.com
Website: https://alluvihealth.com